Refund & Return Policy

We want you to love how your Baseline Studio pieces fit and perform. If something isn't right, we're here to help.

Return window

You may return any item within 30 days of delivery for a refund to your original payment method.

Condition requirements

To be eligible for a return, items must be:

Unworn, unwashed and free of odours, stains, pet hair or deodorant marks
In original condition with all tags and hygiene liners attached
Returned in or with the original packaging

For hygiene reasons, items with the hygiene liner removed cannot be returned.

How to start a return

Email info@baselinestudio.store with your order number and the item(s) you'd like to return. We'll reply within 24–48 hours with return instructions and the correct return address.

Please do not send items back before contacting us — returns sent without authorisation cannot be processed.

Return shipping costs

Faulty, damaged or incorrect items: we cover return shipping in full and send a replacement or refund at no cost to you.
Change of mind, fit or colour: the customer is responsible for return shipping. Original shipping charges are non-refundable.

Exchanges

We're happy to exchange for a different size or colour, subject to availability. Contact us at info@baselinestudio.store and we'll reserve your replacement where possible.

Damaged, faulty or incorrect items

Please contact us within 7 days of delivery with your order number and clear photographs of the issue. We will arrange a replacement or full refund, including shipping.

Refund processing

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to the original payment method within 3–5 business days. Depending on your bank or card issuer, it may take a further 5–10 business days for the funds to appear on your statement.

Non-returnable items

Gift cards
Final sale or clearance items, where clearly marked as such
Items returned outside the 30-day window

Order cancellations

Orders can be cancelled free of charge within 12 hours of purchase, provided they have not already been dispatched. Email us as soon as possible and we'll do our best to stop the order.

Lost or undelivered parcels

If tracking shows your parcel as delivered but you haven't received it, please contact us within 14 days and we'll open an investigation with the carrier.