Shipping Policy

Everything you need to know about how and when your Baseline Studio order arrives.

Processing time

Orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays begin processing the next business day.

Delivery times

Destination	Estimated delivery after dispatch
Canada	7–15 business days
United States	7–15 business days
International	10–20 business days

Total time from order to doorstep is typically 8–18 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather and peak seasons.

Shipping rates

Free standard shipping on all orders over $75 CAD
Orders under $75 CAD: flat rate calculated at checkout

Tracking your order

Once your order is dispatched you'll receive a confirmation email containing your tracking number. Please allow up to 72 hours for tracking information to begin updating.

Where we ship from

Baseline Studio products are manufactured and dispatched from our production partners overseas. This keeps our prices competitive, and it is why delivery takes longer than a domestic warehouse would. We'd rather tell you that up front than surprise you after checkout.

Split shipments

Orders containing multiple items may arrive in separate parcels at different times, at no extra cost to you. Each parcel has its own tracking number.

Customs, duties and taxes

Orders to Canada and the United States are shipped duty-paid in most cases. For other international destinations, any import duties, taxes or customs fees are the responsibility of the recipient and are not included in the purchase price.

Incorrect addresses

Please double-check your shipping address at checkout. If you spot an error, email us within 12 hours at info@baselinestudio.store and we'll correct it if the order has not yet shipped. We cannot be held responsible for parcels delivered to an incorrect address supplied by the customer.

Delayed or lost parcels

If your order has not arrived within 30 business days of dispatch, contact us and we will investigate with the carrier and arrange a replacement or refund.